Terms and Conditions

This website is owned and operated by Freak Sports Australia (FSA) and is available for you to use on the condition that you adhere to these Terms and Conditions of Use.

In this agreement, we mean Freak Sports Australia, you/user means members/customers, as the context requires. This site means https://www.freaksports.com.au

By using the website, you have accepted the Terms and Conditions. The Terms and Conditions constitute the entire agreement between us and you concerning the website.

Electronic Communications

By visiting this site and sending us emails you are communicating with us electronically and subsequently are providing consent to receive communications with us electronically. Our communications with you will be via email and website postings.

Your Account

By using this site you are not  required to create an account, however if you do choose to do so you are responsible for maintaining the confidentiality of your account and password. You can use credit cards as a method of payment and authorise us to charge your order (including taxes and freight charges) to that card. If the credit card used cannot be verified, is invalid or not acceptable, your order may be suspended or cancelled automatically. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

Review, comments, communications & other content

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning or commercial solicitation.


This website may contain advertisements of products and services provided by third parties. We do not recommend or endorse these advertisements and any concerns or issues you have regarding the advertisement or its products/services should be addressed with the third party advertiser.

Product Description

We aim to provide accurate descriptions of our products, however do not warrant that any product descriptions available on this site are completely accurate, up to date or reliable. If you believe the product purchased from us is not as described then it is your responsibility to return it to us, unused and where possible in the original packaging within 60 days of delivery.

Product Images

All images on our website are for illustration of the products only. Actual product may vary due to product enhancements. It is customer responsibility to read the product descriptions in order to obtain accurate data about the products and what’s included in the offering of products, bundles and kits and you shouldn’t be relying purely on images provided. If unsure, please get in touch with us via a contact form.


References to $ and dollars on the website are Australian currency and all prices are current at the time of posting and includes GST. We aim to ensure the accuracy of website pricing, however in the event of system errors, if you purchase a product at the incorrect price, we will contact you as soon as possible and reserve the right to cancel the purchase and refund or charge the balance of the mistaken price to you.

Pre-Orders or Special Order Items

A pre-order or special order (item specifically ordered for customer) is an order placed for an the item that is not available for immediate dispatch or pick up by the customer.  This allows you to reserve the product of your particular colour and/or package choice for a discounted price, before the item arrives in stock. For full terms and conditions for pre-ordering products click here.


Product(s) is classified as backorders when product(s) for which customer has paid for in an order, but FSA doesn’t physically have them in stock to be dispatched in our normal dispatch timeframe. FSA allows backorders because most of the items stocked can be received within two (2) to five (5) business days and dispatched the same day the item is received. Common reasons for backorders:

  • The product(s) is purchased on backorder, will have “backorder” label under your order summary and it will have approximate shipping time frame on the listing to fulfil your request. FSA will do the very best to stick to our estimates but sometimes the delay can be beyond our control and FSA will notify you by email or phone call. If this occurs you will have the option to keep it on backorder or request a full or partial refund refund for your order.
  • FSA is currently out of stock due to stock variation in physical stock.
  • The product has sold in FSA retail store or another channel before the order was picked as our system allows for backorders across all of our channels.

Estimated Dispatch and Delivery Date

An estimated dispatch or delivery date is available on all orders placed on our platform. Estimated delivery date should only be used as an guide, as it’s educated guess based on recommended delivery times by our shipping partners. Actual delivery times may vary from carrier to carrier. 

If items are on backorder, the system will cater for dispatch and recommend approximate delivery or dispatch date. Should there be delays, FSA will do its best to updated customers within reasonable time.

Estimated dispatch or delivery dates are not applicable to pre-order due to our system limitations, as estimated dispatch or delivery times will be shown on all orders. Pre-orders have estimated dispatch or delivery time available on all items that are being pre-ordered and pre-order terms apply.

Shipping Policy

Products on the website may attract shipping unless they are pick up from our pick up locations. Products classified as bulky goods such as kayak, electric motors and other goods over regular postage size, 5 kg dead weight, used by our couriers may attract further handling charges due to their size.

All products attracting free shipping during free shipping promotions will be shipped by Freak Sports Australia and include free shipping insurance. For all other products including bulky goods such as kayaks and electric motors, optional shipping and shipping insurance may be purchased by the customer during the check out process.

Freak Sports Australia reserves the right to amend the Shipping Terms at any time and amended terms are effective once posted on the site. We recommend you review this page regularly to ensure you are aware of any changes to the Free Shipping Policy.

Refund Fees

Due to the transaction fees incurred in initial order, we reserve the right to charge the refund fee for the initial order as well as for the refund transactions with the merchant provider used in your transaction.

Changes to the Terms

We reserve the right to amend the Terms at any time and amended terms are effective once posted on the site. We recommend you review this page regularly to ensure you are aware of any changes to the Terms.

Version 1.4, updated 05-05-2020.