SHIPPING AND FREIGHT INFORMATION
Freak Sports Australia uses a variety of shipping carries for all our shipping and logistics solutions. When you purchase from us, you are given the best and most competitive price from the most preferred transport carriers for your convenience and delivered to your door by offering our FREE* delivery service for small and large goods.
We have improved our dispatch times to offer the SAME DAY DISPATCH for all orders (item must be in stock) placed before 2pm same day during Monday to Friday. We will also always endeavor to send out as many orders as possible even if they are after our cut off time. We have also improved our delivery times and reliability of delivery as all our small item are shipped via Australia Post eParcel and Express parcel and larger bulky goods are shipped with Hunter Express.
Whilst we believe that our service is bullet proof, please ensure that you have provided us with the following information in order for us to facilitate a fast and reliable services:
• Valid contact number – We may need to contact you regarding your order
• Valid email address – we will use this email to update you with tracking of your order and communicate with you regarding your order
• Correct address to avoid delay of your delivery
• If you are receiving goods at home, please ensure someone is there to sign the consignment note – you will receive email with the tracking number.
• If you are not going to be home, we highly advise you to have your parcel sent to your work address or other suitable daytime delivery address to ensure that someone is available to accept the delivery.
If you have any concerns with your delivery, please don’t hesitate to contact us and we will attempt to solve any problems.
DISPATCH & DELIVERY TIMES
We endeavour to deliver you your products as soon as possible to ensure your experience with us is nothing but fantastic. We appreciate your business and will always give extra value as a gesture of this appreciation.
To calculate a shipping price simply add items to your cart then update your postcode and suburb in the shipping calculator on the cart or checkout pages.
Orders and deliveries are processed Monday to Friday excluding public holidays. Deliveries are made between 8:00am – 5pm Monday to Friday. We currently do not have a weekend delivery service.
We will endeavour to provide the most up-to-date information for your order or contact you if circumstances change. A team member will contact you via your phone number as listed in your contact details. Please ensure your contact details are up to date. If a team member has not contacted you by the expected delivery date, please contact our Customer Service on 1300 4 FREAK (373 25).
TRACKING YOUR ORDER
If you have placed an order with us online, you will be emailed a link with tracking details once your order has been dispatched from our warehouse. If your order contains any large/bulky items, you will be emailed separately with a consignment note number and a link with instructions for tracking your item.
All large items are shipped via Hunter Express which can be tracked here (http://www.hunterexpress.com.au/home) if you have been provided a consignment number.
If your address includes a level please ensure you provide us with the company name or building name. If your company or building name is not provided, this may result in the delivery of your order being delayed.
Products classified as large goods such as kayaks other goods over 5kg cubic can, in some instances attract high shipping costs particularly when transported to regional towns or long distances across Australia.
In the instance where Freight cost is unexpectedly higher than the freight charge generated via the website automated system, Freak Sports has the right to vary the shipping charge and advise the customer of the new price. In this case the customer has the right to accept the new price and pay the difference in freight or cancel their order.
All orders being shipped via our Click & Collect service or otherwise to a selected depot will be dispatched via Hunter Express.
|ACT // 30 KEMBLE COURT||CANBERRA||MITCHELL||2911|
|NSW // 102 BENNU COURT||ALBURY||ALBURY||2640|
|NSW // UNIT 11, 55 WHEELERS LANE||DUBBO||DUBBO||2830|
|NSW // 5 BLADE CLOSE||GOSFORD||BERKELEY VALE||2261|
|NSW // 128 WILSON RD||LISMORE||SOUTH LISMORE||2480|
|NSW // 23 GLENWOOD DRIVE||NEWCASTLE||THORNTON||2322|
|NSW // 3A STEPHEN PLACE||ORANGE||ORANGE||2800|
|NSW // 28 JANOLA CURCUIT||PORT MACQUARIE||PORT MACQUARIE||2444|
|NSW // 3A MONIER SQUARE||SYDNEY||VILLAWOOD||2190 (2163)|
|NSW // CNR PARRAWEENA & CAWARRA RDS||SYDNEY||TAREN POINT||2229|
|NSW // 20-24 HUNE STREET||TAMWORTH||TAMINDA||2340|
|NSW // 2 DANGAR PLACE||WAGGA WAGGA||WAGGA WAGGA||2650|
|NSW // 3 BRADY ST||WOLLONGONG||BERKELEY||2506|
|QLD // 97 BANCROFT ROAD||BRISBANE||PINKENBA||4008|
|QLD // 25-27 CHARLIE TRIGGS CRESCENT||BUNDABERG||BUNDABERG||4670|
|QLD // 247-305 HARTLEY STREET||CAIRNS||CAIRNS||4870|
|QLD // 30 YOUNG ST BARNEY POINT||GLADSTONE||GLADSTONE||4680|
|QLD // CNR BRISBANE RD & CAPTAIN COOK DVE||GOLD COAST||ARUNDEL||4214|
|QLD // 75 BOSSO STREET||MACKAY||PAGET||4740|
|QLD // SHED 7&8, KINGSTON ROAD||MARYBOROUGH||MARYBOROUGH||4650|
|QLD // 7 SYDAL STREET||SUNSHINE COAST||CALOUNDRA||4551|
|QLD // 41-45 INDUSTRIAL AVENUE||TOOWOOMBA||TOOWOOMBA||4350|
|QLD // 25 BOMBALEE STREET||TOWNSVILLE||GARBUTT||4814|
|SA // 344 FINDON ROAD||ADELAIDE||KIDMAN PARK||5025|
|TAS // FRANKFORD HWY||DEVONPORT||EAST DEVONPORT||7310|
|TAS // 22 HULL STREET||HOBART||GLENORCHY||7010|
|TAS // 4 RICHARDS ST||LAUNCESTON||BREADALBANE||7258|
|VIC // CALEDONIAN TRANSPORT, 9 DAVEYDUKE DRIVE||BALLARAT||WENDOUREE||3355|
|VIC // 104 HAPPIN ST||BENDIGO||EAST BENDIGO||3550|
|VIC // 110 HEALES ROAD||GEELONG||LARA||3212|
|VIC // UNIT 6, 220 BARRY ROAD||MELBOURNE||CAMPBELLFIELD||3061|
|VIC // 64 POUND RD WEST||MELBOURNE||DANDENONG SOUTH||3175|
|VIC // UNIT 6, 435 OLD GEELONG ROAD||MELBOURNE||HOPPERS CROSSING||3029|
|VIC // 23 HOSKIN STREET||SHEPPARTON||SHEPPARTON||3630|
The Freak Sports Shipping method is strictly “Signature Required” to ensure your parcel is delivered to you with minimal delay and any risk of loss. If you are not home at the time the delivery reaches your address, the driver will leave a card advising the location of the nearby Australia Post facility that we’ve sent your parcel to.
To collect your parcel, simply take your card, proof of identity (with your signature), and proof of address to the Post Office listed on your card. If you’re planning to send someone else to collect the item on your behalf, remember to fill out the agent authorisation on the card.
To avoid this situation, we highly advise you to have your parcel sent to your work address or other suitable daytime delivery address to ensure that someone is available to accept the delivery. If your address includes a level please ensure you provide us with the company name.
If a product needs to be placed on back order to fulfil your request or is delayed beyond our control, we will notify you by email. If this occurs you will have the option to request a refund for the affected items
During the wet season, deliveries to Northern Queensland may be affected by adverse weather conditions. In this event, deliveries may take longer than our usual time frame. You can also expect longer than usual dispatch and delivery windows between the dates of 24th December 2014 and 5th January due to Christmas and New Year public holidays. Accordingly, please accept our apologies for any delays with you order.